We offer phone support to our Enterprise plan members. If you’re on one of those plans, you can schedule a phone call with us for personal-level support during regular business hours.
Using a proprietary technology we have classified all twitter users into 60,000 skills. Our system actually ‘reads’ every tweet sent by each and every user, to decide the topic it discusses and based on an analysis of the engagement around that tweet from the audience chooses the relevant skills and score in that skill.
Our Influencer Search Engine enables searching for people through the entire twitter universe, filtering by four influence tiers: Novice, Casual, Power Users, and Celebrities. Influence level is determined to take into account multiple parameters from our profiling system referenced with the entire twitter universe. These include activity, popularity, and communicative levels, audience strength, following/followers ratio, close network activity and strength, top content amplification levels and more.
These are the top ranking profiles and both are highly influential. Celebrity accounts will usually be more difficult to reach out to, while Power Users more reachable.
These are all-time metrics based on 3 years of retrospective data (on average). move your pointer over each profile metric to show the data figures.
Activity: tweets/day, posts/wk, photos/wk
Popularity: Retweets/100Tweets, likes/post, like/photo
Communicativity: Replies/100Tweets, comments/post, comments/photo
The green/blue bar by each metric provides a benchmark to the entire twitter universe.
Yes. Simply search by skill, then use the skill filter on the left sidebar to tick another skill. Results shown would be of profiles that have skill A AND skill B together.
No, you can perform unlimited searches. You are limited by the number of results shown per search. Need more power? Try Klear for Business.
Our location data includes country, state, and city anywhere worldwide. We use multiple sources and NLP to enrich location information.
Yes, you can look up any account. We have over 200 million profiles and will build any that we don’t already have on the fly.
Try typing @AccountName in the Klear search box, and the system will build that account for you on the fly.
Yes, anyone can connect Instagram account to a profile by clicking the Find On Instagram button at the bottom right, and navigating and choosing the correct account. Facebook page connection is available only to Pro users.
This section shows people that had conversations with this account, arranged by the number of conversations that they had. This section provides a unique look into the close network of any person or brand, by analyzing two-way conversations throughout time.
Yes, we offer access to historical data that spans over an average of three years retrospective in our Overview tab of any profile.
The monitoring data layer tracks information based on the custom setup made by the user. This tracks and shows all data from the moment of setting up and onwards, and would usually also show up to 1 week of historical data (or a max of 3,000 mentions) at the moment of setup. Once the monitor has been running for a sufficient time, time frame selection for historical data view can be selected by the user.
Yes, you can monitor multiple brands on your Pro account. No credentials are needed to set up monitors for competitors, and you can monitor any social accounts that you chose to. We recommend that you set up some competitors as well as leading companies in your business space so that you can gain relevant insights from analyzing their activity.
Yes, you can monitor any brand that you choose to.
Yes, you can. The default demographics analysis is based on 5K followers. We offer solutions that include up to full followers analysis on demand for enterprise clients. Please contact us for more details.
The Brand Mentions define which keywords are being tracked by the system. When configuring a brand, these should precisely define how people mention the brand online.
Yes, you can set up keyword monitors of your choice. These can track one keyword or a set of keywords, and would provide comprehensive information, including metrics, content, demographics of that audience, and access to the database of people who mentioned these predefined keyword/s. Keyword monitors can be used to monitor campaigns, hashtags, conferences, and much more. Learn more about it here.
No, lists are private. Lists let you manage profiles for campaigns, PR events, influencer marketing, and more. You can import lists from a CSV file into a Klear List, and also export a List into a twitter List or to a CSV file.
Receipts are sent by email on a monthly basis.
Even if you are just getting started, and don’t have a significant presence on social channels just yet, you can use the platform to gain valuable insights from other businesses in your space or from brands that share the same target audience.
Go to the brand monitor, press the gear icon and reconfigure the monitored social accounts.
On any profile that doesn’t have Instagram connected, simply click the ‘Find On Instagram’ at the bottom right, search for the right account and click connect. The system will fetch the data on the fly and build the combined profile for you within a minute or so.
Data is updated constantly, with priority to more active accounts. Profiles that have not been updated in the past 24 hours indicate the last update on the right-hand side and enable an on-demand update.
Yes, we provide solutions that are customized for agencies. These include the flexibility needed to monitor and manage multiple clients under multiple workspaces.
To cancel your subscription, please go to your Dashboard Configuration page, and into Billing. If you are paying through Paypal, follow the cancel at Paypal link.
The main monitor page shows various KPIs, including Mentions, Followers Growth, Engagements, Activity, and more.